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Job Description

GENERAL DUTIES & RESPONSIBILITIES
* Troubleshoots and researches production issues.
* Verifies file totals prior to processing.
* Audits calculations after print processing.
* Performs file verifications to ensure correct number of items have been processed.
* Verifies necessary postage and inserts are included for outgoing mailings.
* Ships packages to clients via Courier, USPS, UPS, DHL or FedEx and traces packages as needed.
* Tracks quality control issues in appropriate computer database(s).
* Maintains various records and files.
* Assists less-experienced peers on issues they are not able to resolve on their own.
* As needed, may train new associates.
* Performs administrative duties including filing and data entry.
* Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Proficient in the use of basic office equipment and tools as well as applications specific to discipline
* Works well in an environment with firm deadlines; results oriented
* Ability to multi-task in a fast-paced environment and adjust schedules to meet deadlines
* Ability to work in an organized manner and communicate effectively verbally and in writing
* Team skills including the ability to establish and maintain effective working relationships with employees, clients and public
* Requires ability to stand for lengthy periods of time and ability to lift up to 40 pounds
* Occasional lifting, standing, walking and bending in a production environment

FIS JOB LEVEL DESCRIPTION
Developing support level role. Applies basic skills and may develop advanced skills using tools and equipment appropriate for job or specialization. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under close to moderate supervision and follows standard procedures and written instructions to accomplish assigned tasks. Clerical type work including filing, mailing, etc. Consults with senior peers on non-complex processes to learn through experience. Typically requires less than two years quality control experience.

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Vaccination Requirements

All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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